This book examines how post-secondary educational institutions have tried to integrate technology in teaching and learning, and what actions and strategies are needed to ensure technology is used to support the development of the knowledge and skills needed in the 21st century.

The book is based on evidence from over 30 universities and colleges, including 11 in-depth cases of institutions in both North America and Europe. It covers leadership, strategic planning, organizational structures, governance of technology, quality assurance methods, training of instructors and administrators, costing e-learning and the management of resources, organizational culture, barriers to change, and roles for government.

The book concludes that most institutions have been too cautious in using technology. To justify the investment in technology, institutions should focus on innovation in the design and delivery of teaching and learning, increasing flexible access for learners, and improving cost-effectiveness. The book contains many concrete examples of actions and strategies that institutions could take to transform teaching and learning through the intelligent use of technology.